Cancellation and Refund Policy
Last updated: 12 October 2026
This policy covers cancelling an RBAi subscription and asking for a refund of a subscription payment or a credit top-up. RBAi (rbai.thedreamlabinnovations.com) is software delivered online, owned and operated by The Dream Lab Innovations. Nothing physical is sold, shipped or returned.
1. Cancelling a subscription
You can cancel a paid plan at any time in Settings → Usage & billing. Cancelling stops the next renewal. Your plan stays active until the end of the billing period you have paid for.
2. Asking for a refund
- You can ask for a refund within 5 days of a payment: a new subscription, a renewal or a credit top-up.
- Write to hari@thedreamlabinnovations.com from the email address of your RBAi account, with the date and amount of the payment and the reason.
- We review every request and reply by email.
- Top-up credits you have started using are not refundable.
3. How a refund is paid
An approved refund is processed within 5 days and credited to the original payment method used for the purchase. Your bank or card issuer may take a few more days to show it.
4. If the service does not work as described
Tell us within 5 days of noticing the problem. We will look into it and decide on a fix, or on a partial or full refund under this policy.
5. Returns
RBAi is delivered online, so there is nothing to return. A cancellation and refund under this policy takes the place of a return. How access is delivered is described in the Shipping and Delivery Policy.
6. Governing law
This policy is governed by the laws of India. Disputes arising from it are subject to the exclusive jurisdiction of the courts in Faridabad, Haryana. The Terms and Conditions also apply.
7. Contact us
Questions about this policy go to the email address below; you can also use the contact form on the home page.
- Business name
- The Dream Lab Innovations
- Entity type
- Micro Enterprise (Sole Proprietorship)
- Udyam registration
- UDYAM-HR-03-0144946
- Registered address
- 441, Ganpati Colony, Agwanpur, Gali no. 25, Roshan Nagar, Faridabad, Haryana 121013, India
- Phone
- +91 93156 31612
- Hours
- Monday to Friday, 9:00 to 18:00 IST